What is your Return Policy?

We want your online shopping experience to be easy, secure, and worry-free. That’s why we offer a 100-day return policy that also applies to prescription lenses, giving you plenty of time to decide if your purchase is right for you.

Unboxing Reminder

We recommend recording a quick unboxing video as soon as you receive your package. There is no need to show your face. Simply film the sealed parcel and the full unboxing process.

The video should clearly show:

• The unopened outer packaging and protective seal

• The shipping label with the order number visible

• The opening process and all items inside

This video serves as proof of the item’s condition upon delivery and helps us resolve missing or damage issues quickly.

How to Start a Return

• Submit a return request by completing the return form. Our team will send detailed instructions along with your Return Merchandise Authorization (RMA) number

• To avoid delays, please wait until you receive your RMA number before sending your item back.

Return Eligibility

To qualify for a return:

• Items must be in original condition, with all packaging, tags, and seals intact

• Contact lenses must be unopened. If a lens is defective after opening, please keep it for verification

• Returns must be sent via tracked and signed delivery

Please note that the return shipping costs are not covered.

Return Label Reminder:

• Request a return label only when you are ready to ship your item. Return labels are valid for 10 days from the date of issue. Once generated, return label fees are non-refundable, even if the label is unused. 

• Creating multiple return labels will result in multiple return label fees being charged.

Inspection Process

All returned items undergo inspection upon arrival.

• Standard items: 3–5 business days

• Premium-value items: Two-step inspection, 5–7 business days

You’ll be notified once the inspection is complete. Refunds may be reduced or declined if items are used, damaged, or incomplete.

Refunds and Exchanges

• Refunds are issued to the original payment method after inspection

• Please allow 3–10 business days for processing

• Exchanges are allowed once per item and must be requested within 100 days of delivery

Important Reminders

• All returns are reviewed on a case-by-case basis

• Keep your return tracking receipt or confirmation email/SMS until the process is complete

• Items sent without an RMA may experience delays

• We reserve the right to refuse service if policies are misused

Our Promise

Your satisfaction matters to us. If something isn’t right, let us know. Our team is here to help and resolve the issue as smoothly as possible.