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We understand that reading your prescription can be tricky if you're not an optician!
That's why we've created the following list to make the whole thing simpler. Click “Read More” to find out more.
We are global firm with teams all around the world. Our global headquarters are located in Hong Kong, where we also have an optical store and showroom that services our local customers there.
We also have several shipping locations around the world, including Italy, Hong Kong, Australia, and the US (which is a partner drop ship location).
Since 2006, we have shipped to more than 100 countries around the globe.
We’ll ship your order from one of our 4 logistics facilities around the world depending on where the product is originally sourced. Our goal is to get the product to you as quickly and efficiently as possible!
Your order ID can be found on the confirmation email or in any order email updates received from us. It consists of two letters, followed by 10 numerical digits, and then, one or two more letters.
It will look like this: SW0123456789G
If you've not received your order confirmation email, or have accidentally lost it, just contact us and we can assist in finding the order details.
Until your package hasn't been shipped from our warehouse, you can make changes to your order, including cancellations, by contacting us via email customerservice@smartbuyglasses.ch
However, if your parcel has already been shipped, we unfortunately cannot make any changes to your order. You will need to contact us when you receive your package to arrange for returns or exchanges.
As soon as your order is shipped, you will receive an email with the tracking information so that you can know where your purchase is at any moment.
If you've not received your order confirmation email, or have accidentally lost it, just contact us and we can assist in finding the order details.
Let's face it — buying from the internet can be difficult and time-consuming. Therefore, we've introduced a hassle-free process which includes a 100 days return policy for your order (prescription lenses are also included).
If you want to submit your return request, click here.
For further details, please click "Read More".
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At Smartbuyglasses, we value our customers and ensure that you can find the answers you are looking for!
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